Cancel/ Change Order

Guidenim | Order Modification and Delivery Address Policy

At Guidenim, a brand of RODRIGUEZ DONALD CONNOR ENTERPRISES LLC, we aim for rapid order fulfillment. To balance speed with customer flexibility, we offer a dedicated window for any necessary adjustments or cancellations after an order is placed on guidenim.com.

Order Changes and Cancellation Window

Should you need to make changes to your order details (e.g., product size, color, or quantity) or require a full cancellation, you must contact us within 4 hours of the initial purchase confirmation timestamp.

• How to Request Changes: To ensure your request is logged and processed quickly, please email our team immediately at support@guidenim.com.

Critical Processing Note

We strictly adhere to a 4-hour cutoff period. Once this 4-hour window has elapsed, your order data is locked, batch-processed, and transferred to our fulfillment center (3418 170TH Street Ct E, Tacoma, Wa 98446, United States) for picking and packing. Therefore, we are unable to guarantee any modifications or cancellations after this time limit.

Mandatory Address Accuracy Requirement

The customer bears full responsibility for providing a complete, accurate, and deliverable shipping address during checkout. Before finalizing your order, it is mandatory that you carefully verify all address components, including the recipient’s name, street number, apartment/suite number, city, state, and correct ZIP code.

Liability for Address-Related Delivery Failures

Guidenim is not liable for any delays, losses, or delivery failures that arise as a direct result of incorrect, insufficient, or incomplete address information supplied by the customer during the checkout process. Any costs incurred for re-shipment due to address errors will be the responsibility of the customer.

Customer Assistance and Contact

For any urgent questions regarding your order, or if you require assistance with address verification, our support team is ready to help.

• Email Support: support@guidenim.com
• Company Name: RODRIGUEZ DONALD CONNOR ENTERPRISES LLC

Thank you for ensuring the accuracy of your information, which allows Guidenim to deliver your items efficiently and reliably.