Return Policy

At Guidenim, customer satisfaction is the heartbeat of our business. We understand that transparency regarding financial transactions is vital for a trustworthy shopping experience. Because we operate on a Print-on-Demand (POD) model—where each item is custom-made for you—our refund policy is designed to be fair, clear, and highly efficient.

1. Our 7-Day Refund Commitment

We value your time and your trust. Once your refund request has been officially approved by our support team, we commit to processing your refund within 7 business days.

• Processing Speed: Our finance department initiates the transaction immediately upon approval.

• Bank Latency: Please note that while we complete the refund within 7 days, your bank or credit card issuer may take additional time to post the transaction to your statement.

2. No-Fee Guarantee (Zero Cost to You)

We believe that you should not have to pay for our mistakes. If you receive an item that is damaged, defective, or incorrect, you will not incur any fees for the refund or replacement process.

• Free Replacements: If you choose a replacement, we ship it at $0 cost.

• Full Refunds: If you choose a refund, we return 100% of your original payment, including the shipping fees.

• No Restocking Fees: Guidenim does not charge restocking or administrative fees for valid return claims.

3. Eligibility for a Full Refund

You are entitled to a full refund within 30 days of delivery if the product meets any of the following criteria:

• Manufacturing Defects: Physical flaws in the garment, fabric, or accessory.

• Printing Errors: Significant misalignment, incorrect colors, or blurry graphics that do not match the product description.

• Wrong Item Received: Receiving a size, color, or design different from what you ordered.

• Arrived Damaged: Items broken during transit (e.g., cracked mugs or torn apparel).

4. The Refund Process

To ensure your refund is processed within our 7-day window, please follow these steps:

1. Submit a Claim: Email support@guidenim.com with your Order Number.

2. Visual Evidence: Attach clear photos or a short video showing the defect or the incorrect item.

3. Approval: Our team in Tacoma, WA, will review your evidence within 24–48 hours.

4. Execution: Once approved, your refund will be triggered and completed within the 7-day period.

5. Payment Methods

Refunds are strictly issued to the original method of payment used during checkout (Credit Card, Debit Card, or PayPal). This is a security measure to prevent fraud and ensure the funds return to the rightful owner.

6. Non-Refundable Scenarios

As each product is custom-printed for you, we cannot offer refunds for:

• Incorrect Size Selection: Please refer to our Size Charts before ordering.

• Change of Mind: Decisions made after the 12-hour cancellation window.

• Delivery Failures: Issues caused by an incorrect shipping address provided by the customer.

7. Order Cancellations

You have a 12-hour grace period after placing your order to request a full refund via cancellation. Once this window passes, the order enters our automated production line, and a refund can only be issued if the final product arrives defective.

8. Late or Missing Refunds

If the 7-day window has passed and you have not seen the credit:

• Check your bank account or PayPal activity again.

• Contact your credit card company; it may take a few days before your refund is officially posted.

• If you have done all of this and still have not received your refund, please contact us immediately at support@guidenim.com.

9. Contact Information

For all refund-related inquiries, our professional support team is ready to assist you:

• Support Email: support@guidenim.com

• Phone Assistance: +1 931 225 7433

• Business Address: 3418 170TH Street Ct E, Tacoma, WA 98446, United States

• Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday